Super Fitness Health BlogExactly where Has Consumer Service Gone?
Whatever happened to the adage “The buyer is king or queen”? or the customer is often right. Dig up new information on an affiliated article by clicking Marketing For Local Businesses. Not anymore. Companys representatives seem to delight in arguing with and stone-walling customers and some even brag on their blogs about early morning and late evening calling just to upset clients to set them up for their day.
What type of person gets kicks from this type of behavior? Do they even believe just before they contact the reaction of the customer they call and whom they might come in get in touch with with that day? Is this type of action possibly a lot more legal liability just waiting to come about?
Road Rage is so typical in our society now.. whats subsequent- Telephone Tantrum? Will this also be a psychiatric diagnosis and a legally defendable offense? I would nearly bet on it!
Credit card organizations are the amongst some of the worst offenders and now, if one is a good, pay your bills on time and in full customer they dont want you and in truth, are taking into consideration penalizing the “excellent client” by charging them an annual fee to use their card. Seriously?
It truly amazes and stuns me how deplorable customer service has become. Its such an oxymoron.. consumer and service dont go together anymore there is no service for the client it is all about the companys way to make cash, much more profit. Dont businesses care anymore about the way that they are perceived? The only power and voice the buyer has left is not to be a companys consumer anymore and when that takes place there will be no want for the bottom-line, making money/profit, buyer service or the CEO as a result no a lot more organization.
I have often been a good particular person and I attempt to appear at both sides of each situation. Do I have recommendations and offer solutions. Completely! When I have had an exceptional knowledge with consumer service I inform them so and thank them as well as telling everybody that I come in contact with what a wonderful company, service or solution they have. Lately, I have been silent.. wonder why?. My co-worker discovered The Importance of Marketing by searching newspapers.
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